ACD Report Server is a reporting and analytics solution that consolidates Automatic Call Distribution (ACD) data to deliver clear, actionable insights on call volumes, wait times, agent activity, and service levels. It offers customizable reports and dashboards, scheduled distribution via email, role-based access controls, threshold-based alerts, and simple exports to formats like CSV and PDF. Built for reliability and scale, it streamlines both real-time monitoring and historical trend analysis, helping operations teams track KPIs, identify bottlenecks, and make faster, data-driven decisions.
ACD Report Server is developed by Panasonic Communications Co.,Ltd.. The most popular versions of this product among our users are: 1.0 and 1.4.
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